Our Terms & Conditions

This website, biribiritreats.com, is run by Biri-Biri Treats Enterprise, registered in Malaysia with SSM number 202003296641 (003181799-D). We bake cakes, brownies, cookies and other treats to order in Kuala Lumpur.

By placing an order on this website, you agree to these Terms & Conditions, our Returns, Refunds & Cancellation Policy and our Pickup, Delivery & Courier Policy.

To order, choose your products, pick pickup, delivery or courier, choose your date (and time slot where offered), enter your details and pay online. You can review everything before you pay and correct any mistakes.

Your order is confirmed when your payment succeeds and we send you a confirmation email. We may decline or cancel an order, and will refund you in full, if an item is unavailable, we cannot meet the date you chose, there is an error in the price or description, or we suspect fraud.

You are responsible for the accuracy of the details you give us, including your name, phone number, delivery address and any text or notes for your order.

All prices are in Malaysian Ringgit (RM). Delivery and courier fees are worked out at checkout and added to your total, so you pay everything together.

Payment is made in full when you place your order, through our payment provider HitPay. Available methods may include FPX online banking, cards, DuitNow QR and e-wallets. We do not see or store your card or bank login details.

We try to keep prices and descriptions accurate. If we find a mistake after you order, we will contact you before going ahead, and you may cancel for a full refund.

We need at least 2 days’ notice for pickup and delivery orders, and you can order up to 60 days ahead. Courier orders are shipped out on Monday to Thursday and normally arrive the next working day.

Pickup, delivery and courier arrangements, delays, failed deliveries and address errors are set out in our Pickup, Delivery & Courier Policy, which is part of these terms. Delivery is carried out by independent third-party delivery services that we book for you, and delivery times are estimates unless we confirm otherwise. Once the driver or courier has collected your order, we are responsible for damage in transit only as set out in that policy. If you need a specific time, we recommend pickup.

You may cancel more than 48 hours before your fulfilment time (5 days for custom orders). Approved cancellations are refunded as store credit valid for 6 months. Problems with an order are handled case by case. The full rules are in our Returns, Refunds & Cancellation Policy, which is part of these terms.

Our products may contain or come into contact with common allergens, including wheat, eggs, milk, nuts and soy, depending on the product and the ingredients used.

Please tell us about any dietary requirements or allergies before you confirm your order, and contact us if you need ingredient or allergen information before buying.

We aim to give accurate ingredient information, but cross-contact with allergens can happen during food preparation. Because our products are handmade, they may differ slightly from the photos on the website in colour, size and decoration.

Please follow the storage and handling instructions we give you. Cakes and other items that need refrigeration should be chilled promptly and not left at room temperature for long. Once your order has been collected or delivered, you are responsible for storing and handling it properly.

For orders with custom designs, messages or text, please check the spelling and details you give us, because we make the order exactly as written. We may decline a design we cannot make well or that we consider inappropriate. Hand-made decorations may vary slightly from any reference picture.

Please collect your order during the time slot you chose. If you will be late, message us on WhatsApp at +60 11-1286 6511 as soon as possible. If an order is not collected within 2 hours after the end of your slot and we have not heard from you, we may treat it as forfeited, with no refund or store credit.

We take care in making and packing every order. Nothing in these terms limits any right you have under Malaysian law that cannot be limited, including your rights as a consumer.

Subject to that, our responsibility for any order is limited to the amount you paid for it. We are not responsible for indirect losses, or for delays or failures caused by events outside our control, such as severe weather, traffic, power or supplier problems, or third-party delivery services.

The photos, text, logo and designs on this website belong to Biri-Biri Treats Enterprise. Please do not copy or reuse them without our written permission.

We collect your name, phone number, email and address only to take, make, deliver and support your order. We share them only with the services we need to complete it, such as our payment provider and delivery or courier partners. Our Privacy Policy explains this in more detail.

We may update these terms from time to time. The version on the website when you place your order applies to that order. These terms are governed by the laws of Malaysia, and any dispute will be heard in the Malaysian courts.

Biri-Biri Treats Enterprise
Business and pickup address: Block 13A, Bukit OUG Condominium, Jalan 3A/155, 58200 Kuala Lumpur
WhatsApp: +60 11-1286 6511
Email: order@biribiritreats.com